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A perfect compliment to the Virtual Jabber Endpoint Support feature is the ability to login and set the state for Cisco UCCX Agents, with PhoneView 7.0 it is now possible to do this. To enable this feature enter the UCCX server details against the relevant cluster(s) by clicking Group > Edit > 'Advanced Mode', open the UCCX Tab and enter the ...
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Get hands-on Cisco UCCX training in planning, installation and more with Sunset Learning's Deploying Cisco Unified Contact Center Express (UCCXD) course.
Dec 12, 2016 · Business availability is a snap with ContactView for UCCX Published on December 12, 2016 December 12, 2016 • 14 Likes • 1 Comments
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The average speed of answer (ASA) is a call center metric measuring the amount of time it takes to answer calls. This includes the customer waiting time in a queue.
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